Frequently Asked Questions


How long has Optimum Wellness Centres been in business?

Many of our clinics have been in operation for over 15 years.

Approximately how many patients have been treated at your clinics?

We currently have over 100,000 patient files.

Do I need a referral from my Doctor to make an appointment?

Referrals are generally not necessary. Some insurance companies do require a medical referral for Massage Therapy.

Are Optimum Wellness Clinics WCB Approved?


Chiropractic Care

Are Chiropractors real Doctors?

Yes. In many countries throughout the world, including Canada, Chiropractors are licensed as primary health care physicians, just as Medical Doctors are. In Alberta Chiropractors are regulated by the government under the Chiropractic Professions Act as primary health care physicians. What this essentially means is that you can come in to see a Chiropractor and have confidence that your problem will be assessed carefully and an appropriate course of treatment will be recommended or that you will be referred to the appropriate health care provider.

How long will I need to see a Chiropractor?

As with any condition, this varies with the type and severity of the problem. At Optimum Wellness Centres we take pride in our efforts to provide all patients with the information they require in order to make an informed consent, before treatment is started. This includes explaining how much treatment will be required. For more Chiropractic FAQ’s click here. (Link pending)


Will Psychological Counseling Help Me?

Sometimes it can be difficult to know the difference between having a bad day (or week) and needing to seek help from a psychologist. The internet, bookstores, friends and family often have advice or ways to fix everything from coping problems to anxiety disorders, and the internet may have all kinds of information on how to fix “yourself” or give advice on what your “diagnosis is”. But how do you really know that you or someone you care about needs to seek help from a professional? Did you know that there is over an 80% success rate when people go for therapy with a psychological professional? The first place to start is to understand the signs and symptoms of not coping in a positive manner. These are widely varied, and some may not apply to you. However, if you are noticing that you or someone you love is experiencing symptoms that are occurring over a period of time (not just a day or two), and severe enough that they are causing problems in their daily life, it is probably a good indication that they should seek help from a psychologist.

What are the signs and symptoms that I may want to seek psychological counseling?

The following are signs that you or your loved one may want to speak to a psychologist.

  • Confused thinking – feeling like being in a “fog”, or your observing yourself-not real
  • Prolonged depression, sadness or irritability (2 weeks or more)
  • Feelings of extreme highs and lows e.g. life is great, life is terrible
  • Excessive fears, worries and anxieties e.g. can’t shut of thinking
  • Social withdrawal
  • Disinterest in activities that were previously sources of enjoyment
  • Inappropriate reactions to stimulus (i.e. laughing at a funeral, indifference to crucial situations)
  • Sudden shifts in personality
  • Dramatic changes in eating or sleeping habits (too much or too little)
  • Strong feelings of anger
  • Delusions or hallucinations
  • Growing inability to cope with daily problems and activities, e.g. withdrawn/avoiding situations
  • Suicidal thoughts; “life would be better for everyone if I was dead”
  • Denial of obvious problems
  • Numerous unexplained physical ailments, e.g. pain that doesn’t make sense
  • Deterioration or abandonment of normal hygiene
  • Substance use or abuse outside the individual’s normal patterns


Is Massage Therapy right for me?

Massage Therapy can have many benefits for a wide range of conditions, such as headaches, muscle pain, repetitive strains, sport’s injuries, and many other acute and chronic ailments. One of the great things about massage is its adaptability. On a first visit, a Massage Therapist will conduct an initial assessment, including a health history review and interview to discuss the condition and client’s goals for treatment. After the first treatment the therapist will typically spend a few minutes to discuss with the client what he or she came across during the massage and how massage therapy or other therapies may help.

How long of an appointment should I book?

This depends on one’s goals for treatment. If one is booking a massage for the first time it is important to note that an initial assessment can take up to 15 minutes for complex injuries or conditions. If one is looking for one or two specific areas to be treated or to get an idea of a therapist’s hands-on ability, 30-45min should be enough. If one is looking for relaxation as well, or has multiple areas that need attention, 60-90 minutes may be a better choice. It is always easier to shorten a treatment then to book extra time on short notice.

Can I receive massage treatments if I am pregnant?

Absolutely. Massage is a great way to adjust to the multitude of changes the body undergoes during pregnancy, as well as helping to prepare the body for the birth process. A variety of techniques employed by the therapist and adjustable positions to accommodate a growing belly makes massage both comfortable and safe at any point of the pregnancy. For more Massage FAQ’s click here. (Link Pending)

Naturopathic Medicine

What treatments are used?

The modalities used by a Naturopathic Doctor are selected based on the individual needs of each patient, not by condition or symptoms. Upon evaluating the whole person, the modalities may include: acupuncture and/or Traditional Chinese Medicine (TCM), botanical medicine, clinical nutrition, homeopathy, hydrotherapy and physical medicine, and prevention and lifestyle counselling. In some provinces such as British Columbia, minor surgery and prescription medications may also be considered. For more Naturophatic Medicine FAQ’s click here. (Link Pending)

What is Naturopathic Medicine?

Naturopathic Medicine is a primary health care system blending current scientific knowledge with traditional and natural forms of medicine. The Naturopathic philosophy is to uncover, treat the root cause of disease and to restore balance using the body’s ability to heal itself. Naturopathic Doctors treat each patient as an individual, and spend more time during a visit (30min-1hr) to fully understand each person as a whole and all factors contributing to overall health. Modalities a ND uses include: Acupuncture and Traditional Chinese Medicine, Botanical Medicine, Homeopathy, Hydrotherapy, Nutrition & Lifestyle Counseling, and Physical Medicine.

What are the Basic Principles?

Naturopathic medicine has underlying principles that determine its practice: • First Do no Harm-Primum no nocere • Doctor as Teacher-Docere • Support the Healing Powers of Nature-Vis Medicatrix Naturae • Treat the Whole Person-Tolle Totum • Identify and Treat the Cause- Tolle Causam • Prevention is the Best Cure


What is Acupuncture?

Acupuncture is one component of Traditional Chinese Medicine (TCM) in which thin, hair-like needles are inserted into specific acupoints in the body in order to restore and maintain health. The disposable, onetime – use needles are usually made of stainless steel and vary in length from 13 mm to 70 mm. The needles are very fine, flexible and rounded but sharp at the tip. Their design allows the acupuncture needles to slide smoothly through tissues and makes them unlikely to cause bleeding or damage to underlying structures.

How does acupuncture work?

Everyone has acupuncture channels, called meridians, which flow throughout the body distributing Qi. Modern research has shown that stimulating acupuncture points in the channels decreases inflammation, increases endorphins to relieve pain, regulates blood circulation and hormone secretion, and boosts the immune system.

Does it hurt?

Experiences with acupuncture vary from person to person. Many feel nothing at all while some may notice a small sensation as the needle is inserted. Once the needle is introduced, you may experience local feelings of tingling, distension, or a dull, heavy, or achy feeling. These can all be considered positive sensations. For more Acupuncture FAQ’s click here. (Link Pending)