Our Privacy Policy

Privacy of your personal information is an important part of our centre providing you with quality health care. We understand the importance of protecting your personal information. We are committed to the collection, use, and disclosure of your personal information in a responsible manner. We attempt to be as open as possible about the way we handle your personal information. This is an important service we provide to our patients.

The Privacy Information Officers for Optimum Wellness Centres are:

Dr. Bob Robinson, DC
115, 150 Crowfoot Cres NW
Calgary, Alberta  T2A 2R1

Dr. Shane Kraft, DC
8, 5268 Memorial Dr. NE
Calgary, Alberta  T3G 3T2

All centre staff members who come in contact with your personal information are aware of the sensitivity of the information that you have disclosed to us. The staff is trained in the appropriate uses and protection of your information. We will ensure that:

• only necessary information is collected about you.
• we only share information with your consent.
• collection, use, storage, and destruction of your personal information complies with existing legislation, privacy protection protocols, and the standards of our regulatory body, the Alberta College and Association of Chiropractors and Federal and Provincial legislated law.

Please do not hesitate to discuss our policies with Doctors Robinson or Kraft or any one of our staff.

How Our Office Collects, Uses and Discloses Patients’ Personal Information

We understand the importance of protecting your personal information. To help you understand how we are doing that, we have outlined here how our centre is using and disclosing your information.

Our centre will collect, use and disclose information about you for the following purposes:

• to deliver safe and efficient health care
• to ensure high quality service
• to assess your health care needs
• to advise you of your treatment options
• to provide you with health care
• to communicate with other treating health-care providers
• to allow us to maintain communication with you to distribute health care information and to schedule and confirm appointments
• to complete and submit claims for third party adjudication, with pre-approval when necessary, and payment including but not limited to the Ministry of Health and Long Term Care, Workers’ Compensation Board, the insurance provider particular to your individual case
• to comply with legal and regulatory requirements, including the delivery of patient records to the Alberta College and Association of Chiropractors in a timely fashion, when required, according to the provisions of the Regulated Health Professions Act
• to permit potential purchasers, practice brokers or advisors to evaluate and/or audit the chiropractic, massage therapy, physio therapy and acupuncture practices in preparation for a practice sale
• to allow potential purchasers to purchase information but only as part of the purchase of the practice
• to deliver your charts and records to the chiropractor’s insurance carrier to enable the this carrier to assess liability and quantify damages, if any
• to invoice for goods and services
• to process credit card, debit and cheque payments
• to comply generally with the law

By signing the consent section of our Patient Consent Form, you will have agreed that you have given your informed consent to the collection, use, storage and/or disclosure of your personal information for the listed purposes. If a new purpose arises for the use and/or disclosure of your personal information, we will seek your approval in advance. Our office will not under any conditions supply anyone with your confidential medical history. In the event that this kind of a request is made, we will forward the information directly to you for review and your specific consent. You may withdraw your consent for use and/or disclosure of your personal information at any time and we will explain the ramifications of that decision, and the process.